We take unauthorized attempts against our email and websites seriously and have tight firewall rules in place to keep your site and email safe! This may result in accidental blocking of your account especially if there was a recent password change which can trigger our server firewall and you may become blocked on the server. If this has happened, you won’t be able to access your website or email. We can help you get unblocked.
Current Service-Impacting Alerts:
Premium Email Accounts
May 30, 2020: 9:30 to 4pm EDT
The email service maintenance has now concluded and all mail services should be working well. Although our upstream email provider had scheduled some maintenance today which could have caused some intermittent connectivity issues, it appears that this took much longer than normally anticipated and caused a little more interruption for some users than for others. For the majority of users, there was no interruption other than webmail and/or client email became unavailable at times. Thank you for your patience.
Note: If you are experiencing any website or email issues, please do let us know by completing this form.
We want to help! So if you are trying to contact us directly by email or via our contact page about any email issue, please do provide another email address than the one you are experiencing an issue with (such as a gmail account) or a mobile phone number so we can respond to you.
Upcoming Maintenance Alerts:
There are no maintenance windows currently scheduled.
If you are having any difficulty reaching your website or email and have recently changed a password or tried to access Cpanel without the correct login, you may have been blocked by our firewall.
[ CLICK HERE TO UNBLOCK ]
SPAM Email notifications from Rackspace
Please be advised there is a SPAM message currently circulating that says it is from Rackspace Cloud Office Control Panel, please do not click on any links on this email as we have not sent this out. If we were sending out an email, it would say The Net Now on it. If we needed to share a link, we would do so on our website, or it would be an email you were expecting from us. If in doubt, please feel free to reach out to us by telephone or forward the email to us and check before clicking any link or opening any attachment.
Previous Alerts (resolved):
March 16, 2020: 5pm EDT
UPDATE: Due to a security upgrade on Saturday, some email users may be receiving a request to enter their password in Outlook. We have restored access to allow mail on older versions of outlook (prior to 2010 version) to work without SSL enabled. Webmail is working normally and you can access that as usual. The recommended settings for the regular cpanel email for newer versions of Outlook are as follows. If you made other changes to your email or need a password reset etc, please contact us.
Cpanel Mail Client – Secure SSL/TLS Settings and non-ssl for older clients
|Username:||your full email address|
|Password:||Use the email account’s password.|
IMAP Port: 993 with SSL
SMTP Port: 465 is using SSL
|IMAP, POP3, and SMTP require authentication.|
March 14, 2020: 10am EDT
Due to a security upgrade this morning, some email users may be receiving a request to enter their password in Outlook. To correct this, you will need to use secure login to the email. Webmail is working normally and you can access that as usual.
All other services are functioning normally.
10/12/19 – 10:45pm EDT:
The last of the server upgrades are now concluded. If you experience any issues extending beyond this time, please submit an email via our contact page. As we are upgrading hardware and corresponding software, we ask that you confirm that your entire website is working as expected including placing a test order and confirming contact forms etc are working. Thank you!
08/04/19 – 11:00am EDT:
Spam Filter Service(outbound): Reflexion Engineering has resolved the issue that was causing delivery failures with outbound email flow. Outbound email flow has returned to normal and will continue to be monitored. We apologize for the inconvenience this has caused.
08/01/19 – 9:30am EDT:
Spam Filter Service(inbound): All services have returned to normal with the spam filtering service. Reflexion services has processed the backlog of inbound email that was delayed as a result the outage yesterday. No email was lost, and all queued email has been delivered.
07/07/19 21:00 to 01:00 EDT:
Network Equipment Updates: During this maintenance window you may witness potential brief periods of increased latency and/or packet loss. We are also rebooting servers during this window which will result websites becoming unresponsive very briefly.